At Snug as a Bug Sleep Solutions, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.snugasabugsleep.co.uk ("Site") or use our sleep coaching services.

By accessing or using our services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with the terms of this policy, please do not use our services or access our Site.

1. Information We Collect

We collect personal information that you provide to us when you:

• Book our services (consultations, sleep plans, etc.)

• Sign up for our newsletter or marketing communications

• Contact us via email or other contact forms on the Site

• Participate in surveys, feedback, or reviews

The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Child Information: Age, sleep patterns, health details, and any other information related to your child’s sleep needs.

• Payment Information: Payment details provided during bookings (processed securely through third-party payment gateways).

• Other Information: Any information you voluntarily provide through our consultation forms or communication channels.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide our services: To schedule consultations, develop personalized sleep plans, and offer ongoing support.

• To communicate with you: To respond to inquiries, provide updates about your sessions, and send relevant information regarding your child’s sleep progress.

• To improve our services: To gather feedback, improve user experience, and tailor our services to your needs.

• Marketing and Promotions: If you have consented, we may send you marketing materials, newsletters, and offers related to our services. You can opt-out of these communications at any time.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Some of the measures include:

• Encryption: All payment and sensitive information are encrypted during transmission.

• Data Access Control: Access to your personal data is restricted to authorized personnel only, on a need-to-know basis.

• Secure Storage: Personal data is stored securely on servers that comply with relevant data protection laws.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your data with third-party providers who assist us in delivering our services (e.g., payment processors, email service providers, website hosting). These providers are contractually obligated to protect your data.

• Legal Compliance: We may disclose your personal information if required by law, or if we believe such action is necessary to comply with legal obligations or protect our rights.

5. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and remember certain preferences.

• Types of Cookies: We use essential cookies (to enable basic website functionality) and analytical cookies (to track website performance and user behavior).

• Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

For more information about how we use cookies, please refer to our [Cookie Policy].

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete information we hold.

• Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions.

• Right to Restriction: You can request that we restrict the processing of your personal data.

• Right to Data Portability: You can request that we transfer your personal data to another service provider.

• Right to Object: You can object to certain types of data processing, including direct marketing.

If you wish to exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within the timeframes prescribed by law.

7. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you no longer wish to receive our services or communications, we will delete your data upon your request, subject to any legal obligations to retain certain information.

8. Third-Party Websites

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If you are a parent or guardian and believe we may have collected personal data from your child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Snug as a Bug Sleep Solutions
Email: snugasabugsleepsolutions@gmail.com
Website: www.snugasabugsleep.co.uk